Policies

Your Y's Policies, Keeping Your Saftey In Mind.

Pool Admission

For a detailed list of our pool admission policies and guidelines please refer to the pdf linked below.

Pool Admission Policy

Cancellation and Refund Policy, Etiquette Statement,  Serious Medical Conditions,  Supervised Youth Statements

View these policies


Privacy Policy

The YMCA of Kingston is committed to protecting personal information by following responsible information handling practices in keeping with privacy laws.

Our YMCA uses modern information and communication technologies to support our program and membership-based activities. Our Privacy Statement covers our YMCA and our website: www.kingston.ymca.ca

You can access our website homepage and browse our site without disclosing your personal data. We will collect information about you only if you volunteer it.
Anonymous Access

Our website does use cookies to maintain the website state and session variables to improve your experience. The cookies automatically expire when you close your web browser.


AODA compliance

The YMCA of Kingston is committed to Diversity and Social Inclusion and to meeting its obligation under Ontario’s Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual.

A YMCA member including a participant, customer, parent, donor, contractor or other member of the public is encouraged to bring forward a complaint or concern, or a compliment, or to make suggestions on ways to improve programs and services and their YMCA experience.

Review our AODA Multi-Year Accessibility Plan

Individuals are invited to provide their feedback in writing by e-mail, or by telephone, or by regular post mail to:

YMCA of Kingston 100 Wright Crescent Kingston, Ontario K7L 4T9 Attention: YMCA of Kingston: AODA Email: Contact Tel: 613-546-2647

Membership Services will refer any accessibility or human rights-related questions or concerns to the Manager of Administration who will work with the Senior Management team to respond as appropriate.


Services and Links on our Website

Our website enables you to communicate with us.

Because our YMCA wants your website experience to be informational and resourceful, our website also provides a number of links to third-party sites.

The YMCA of Kingston assumes no responsibility for the information practices of sites you are able to access through our site. We encourage visitors to review each site’s privacy policy before disclosing any personally-identifiable information.


Your Choice

We collect personal data you volunteer when you make use of, or register for, our programs and services. This allows us to better meet your program, service and information needs.

We also use and disclose data, which does not identify individuals, for statistical purposes to develop and enhance our YMCA's programs and services.

We may also collect personal information in order to satisfy legal, government and regulatory obligations.

If you supply us with your contact information, you may hear from us about important information concerning our YMCA's programs or services in which you are registered.

You may also hear from us about other YMCA programs and services that may interest and benefit you. If you do not wish to hear about other YMCA programs, services or opportunities, please download our Opt-out/Reverse Opt-out Form or contact our YMCA Privacy Policy Customer Service Department at (613) 546-2647, ext. 224, to receive an Opt-out form you can complete and return to us.

If you wish to reverse your previous opt-out choice and receive information about other YMCA programs, services, and opportunities, please download the above form.


Information Sharing

We do not sell personal information we collect.

We will not disclose your personal information to anyone else without your prior knowledge or consent, except when required by a government body or agency, or as permitted by law.


Children’s Privacy

The YMCA of Kingston, in keeping with our Mission and Vision, believes in the development of healthy, confident children.

For children under 12 years of age, we will obtain permission from a parent or legal guardian to collect and use personally-identifiable information about a child.


 Confidentiality/Security

Our YMCA maintains physical, electronic and administrative safeguards that are appropriate to the type of personal information we obtain from you.

YMCA staff and volunteers having access to personal data are required to respect the confidentiality of personal information and handle it responsibly. Each staff member is required to sign a confidentiality agreement which binds them to the respectful and appropriate use of information collected.


Privacy Questions

If you are aware of any inaccuracy or changes in the personal information which we hold about you, please contact our YMCA staff at the branch location which you frequent.

If you have an inquiry about our YMCA's privacy practices, please contact our YMCA Privacy Policy Customer Service Department at:

YMCA of Kingston Wright Crescent Facility Tel. (613) 546-2647, ext. 224 Fax (613) 546-5799 privacy_policy@kingston.ymca.ca

If you have a complaint or concern about our YMCA’s information handling practices, we encourage you to talk to us.

In most cases, discussing your concern with our General Manager, or the Director responsible for one of our YMCA's programs or services, will address your concern.

If the problem is not resolved to your satisfaction, you can contact our Privacy Policy Customer Service Department (see contact information above). You will be asked to provide the following information in writing:

  • Your name, address or fax number where you prefer to be reached
  • Nature of your complaint, relevant details, and what you would like us to do
  • Name of the YMCA staff with whom you have already discussed the issue
Our YMCA will investigate and assist with resolving your concern.

Ongoing Relevancy

The YMCA regularly reviews its policies and procedures to ensure that we remain current with changing laws and evolving public expectations.